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Ruby Silvertown of The Travel Network Awarded Diamond Level 4 for Outstanding Service and Ongoing Dedication to Clients at 4th Annual
Gourmet Inclusive Vacation Consultant Awards
Toronto, ON, December 19, 2011—El Dorado Spa Resorts & Hotels and Azul Hotels by Karisma, Mexico’s premier, Gourmet Inclusive beachfront resorts in the Riviera Maya, recently awarded Ruby Silvertown, a travel agent with The Travel Network and a certified Gourmet Inclusive Vacation Consultant (GIVC), with the elite Diamond Level 4, an achievement that indicates a high professional commitment exceeding service standards.
“GI Vacation Consultants are an exclusive group of well-trained agents who are exceptionally devoted to exceeding the needs and desires of their clients,” said Mandy Chomat, vice president of sales and marketing for Premier Worldwide Marketing, the exclusive worldwide representatives for El Dorado Spa Resorts & Hotels and Azul Hotels by Karisma. “Ruby Silvertown demonstrates a dedication to service by offering her clients valuable information and insight about each of our properties, including recently added amenities and offerings to ensure a positive experience with us from the very beginning.”
Ruby Silvertown was honored with the Diamond Level 4 at the 4th Annual Gourmet Inclusive Vacation Consultant (GIVC) Awards and Sales & Marketing Forum, which took place at El Dorado Royale, A Spa Resort, by Karisma in Riviera Maya, Mexico from November 16 – 19, 2011. The event was attended by 175 agents from around the world and recognized exemplary travel professionals performing at the top of their classes.
With the Gourmet Inclusive experience, El Dorado Spa Resorts & Hotels and Azul Hotels offer indulgent pampering with unparalleled personal services such as champagne and smoothie check-ins, full-service concierge, 24-hour room service, world-class chefs, gourmet cuisine served a la carte and sommeliers who suggest perfect pairings from private label wine sections. GI Vacation Consultants are immensely knowledgeable in every aspect of the Gourmet Inclusive concept, based on extensive training, in-depth immersions at each resort, as well as continuous support from the GI University Program, on-going webinars to learn about resort updates, and specialized familiarization trips to highlight niche market offerings.
With a deep understanding of the Gourmet Inclusive resorts, Ruby Silvertown is able to provide one-on-one guidance to surpass guests’ expectations and assess the personalized needs of their clients to create a tailored vacation, from adults looking for romance with lavish accommodations such as in-room Jacuzzi tubs and private swim-up suites, to new parents requesting special amenities like cribs, strollers, and bottle warmers.
Launched in 2008, the GI Vacation Consultant Program is limited to an elite group of travel agents who are obligated to meet specific standards and requirements in order to exceed extremely high expectations with regards to customer service and support. Not only do GI Vacation Consultants receive benefits from the program—from marketing tools to added incentives to offer consumers—but travelers who book a vacation with the specialized agents are privy to exclusive deals and on-property VIP recognition as a GIVC guest, among other advantages.
For information on El Dorado Spa Resorts & Hotels and Azul Hotels by Karisma, please contact Ruby Silvertown at 416-789-3271 x 301 or by email ruby@thetravelnetwork.com
About El Dorado Spa Resorts & Hotels and Azul Hotels by Karisma
El Dorado Spa Resorts & Hotels and Azul Hotels by Karisma are a premier hotel collection operating properties throughout the Riviera Maya, Mexico, where guests savor a Gourmet Inclusive experience that fosters togetherness. Karisma’s growing portfolio is comprised of El Dorado Royale, A Spa Resort by Karisma; El Dorado Casitas Royale by Karisma; El Dorado Seaside Suites by Karisma; and El Dorado Maroma, A Beachfront Resort, by Karisma; Azul Beach Hotel by Karisma; Azul Sensatori Hotel by Karisma; Azul Fives Hotel by Karisma; and Azul Villa Carola by Karisma. Properties have been honored with the industry's top accolades including, Conde Nast Traveler’s “Top 100 Hotels in the World,” Conde Nast Traveler’s “Gold List,” Forbes’ “Top 10 Most Romantic Hotels,” Travel Weekly’s “Readers Choice Awards,” “Green Hotel/Resort,” and “Best Loyalty Program”; TUI Travel PLC’s “Hotel of the Year,” “Gold Medal,” and “Green Medal”, TripAdvisor® Traveler’s Choice “Best Hotels for Romance,” and AAA’s “Four Diamond Award.” Karisma has received worldwide recognition for its creative approach to hospitality management and product innovations including resorts with swim-up suites, Infinity balcony pools, beach butlers and cash-free transactions. Premier Worldwide Marketing is the exclusive worldwide sales and marketing representative for Karisma Hotels & Resorts.
www.karismahotels.com
 
 
 
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